The casino provided evidence proving that the player had used a card counting strategy in Live Baccarat. Our position in this case was that the casino should pay the player their winnings, as we did not consider the strategy they had used to be a sufficient reason to justify confiscating any funds. The complaint was closed as ‘unresolved’.However, the casino later stated that they are willing to reassess the situation. Unfortunately, the player did not respond to further questions, forcing us to reject the complaint. During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are.
Games at Casino Estrella
Login or Sign up to be able to manage and edit your reviews later on. Casino Estrella has a gambling license issued by Anjouan Gaming in Comoros. We did not find any unfair or predatory rules in the Terms and Conditions of Casino Estrella during our review. Below you have the option to tell the world about your experience with Casino Estrella. They have a link that leads to self-exclusion at the bottom of their website, as well as a page dedicated to responsible gaming.
Casino Estrella — The Real Fairy Tale
These points can be exchanged into free spins, reload bonuses and even bonus money. However, when it comes to the first withdrawals, players have to provide some required documents to verify the account and make sure that money is given to the right hand. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Estrella. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. However, there is currently no User feedback score for this casino.
Regardless if you want to play on a desktop device or mobile device, the casino works great, and no long loading times appear to us. As a new player at Casino Estrella, you can claim a casino welcome bonus on your first three deposits. The first deposit bonus will give you Anjouan iGaming that will be handed out by 20 per day for five days. The 2nd and 3rd deposit bonuses are 50% match bonuses up to €100 respectively €200. New players who sign up and make their first deposit at Casino Estrella can claim a casino welcome bonus to get started. There are also plenty of promotions and tournaments to participate in for the chance to win extra rewards and prizes.
Other Games
The team had attempted to follow up with the player but received no response. Due to the lack of communication from the player, the complaint was ultimately rejected. Casino Estrella offers plenty of payment methods for deposits and withdrawals.
- They had suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint.
- Slots will contribute 100% toward the wagering requirement, video poker 30%, live roulette 15%, and live blackjack 10%.
- The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
- The complaint was closed as ‘unresolved’.However, the casino later stated that they are willing to reassess the situation.
- Unfortunately, the player did not respond to further questions, forcing us to reject the complaint.
- They also have the mobile version of games that are compatible with smart/tablet phones, Android or iOS.
Casino Estrella Bonuses
- Processing fees will be applied if the member exceeds the number of free withdrawals and the processing time can take up to 24 hours.
- You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
- Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players.
- Overall, Estrella offers also weekly bonus promotions, because this brand values and rewards for consistency and loyalty.
- Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
- The player from Italy had their balance canceled due to a rule in the terms and conditions stating that the entire deposit must be wagered before making a withdrawal.
We only calculate it after a casino has at least 15 reviews, and we have only received 10 player reviews so far. To view the casino’s user reviews, navigate to the User reviews part of this page. Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review.
Not Sure What Wagering Requirements Are?
We concluded the casino should refund the player’s funds lost during the period between informing Casino Estrella the casino about gambling addiction/self-exclusion in his country of residence and account closure. However, there was no activity on the account at the given time. Therefore, we closed the complaint as unjustified and provided the casino with a recommendation regarding the acceptance of such players and/or possible additional processes implementation.
Estrella is an instant casino, which means that customers do not need to download a special software. All that is needed is a browser with an active Flash plug-in. If you use some ad blocking software, please check its settings. If you rather prefer to send an email, you can do that to email protected.